I thought the water pump had went out in my 2005 Saab 9-3 as it was getting hot all of the sudden. I had it towed to European Auto since they're close and familiar with Saab's. Dealt with Sean, who was friendly and spoke in terms I could understand. Said it was the head gasket and the why that kinda thing happens, He then gave me options, price points, their availability etc. Even give me a couple days to think about it. He even gave me some general knowledge about me car. I didn't know. Overall the customer service here reminds me of customer service of a generation ago, sincere and genuine. Thanks again