This is my go-to shop for every Volvo I have owned. I appreciate their transparency, communication, and general customer service. I had picked up my car from the shop once after having a blower issue addressed. Something didn’t seem exactly right, and I was told to bring the car back in so they could handle it (which they did). They guarantee their work, and want to make sure that they deliver what they promise. Most recently, I had to drop my car off as part of an insurance claim. My provider was less than helpful, with the adjuster disappearing for more than a week at a time and providing inadequate estimates that left a huge delta with no explanation. Sean at Swedish Automotive was a complete gem - we were in constant communication and he advocated for me at every turn. And when I hit my rental term limit because of the adjuster’s absence, I was offered a loaner car from the shop so I could avoid having to pay out of pocket for the rental until my car was ready. I don’t go to this shop because they’re the cheapest - I go here because I trust their expertise, because I always leave feeling taken care of, and because I feel empowered as a customer when I am provided with all of the information up front and can choose what path to take before any work is executed.
Thank you, Amber! We appreciate your continued loyalty and trust in our shop. It means more than anything to us to have the great relationships we build with our clients! While working with insurance claims can be frustrating, it's our mission to advocate for our customers, even in challenging situations. We're here to provide you with the best possible service and empower you as a customer. Thanks again for choosing us as your go-to shop for your Volvo's needs and I'll make sure Sean knows he is appreciated - thanks again!
- Swedish Automotive