I’ve come to Swedish many times in the past, and no complaints. They asked for a review following my most recent visit—otherwise, I wouldn’t have bothered. I brought my Audi in on a Monday morning and explained exactly what was wrong—a failed front air suspension strut—and that I needed the car back by the end of the week for a scheduled road trip. They said they could do it, but that they only do them in pairs; replace both struts, or neither. I authorized the work, mostly because I didn’t have any other options for getting the repair done before my trip. Unfortunately, Swedish didn’t get it done. Instead, they called Thursday morning to say my car wouldn’t be ready before the following Monday. I had to rent a vehicle for the trip—not their fault—but doing so at the last minute added a few hundred dollars to the expense. I cancelled the work order (because I can get the work done elsewhere for less than half the price now that time is no longer an issue). But what especially rankles me is that they charged me $400 to “diagnose” the suspension problem that I’d identified and that they failed to fix. It felt like gouging, under the circumstances.
Dear Amanda, thank you for your loyalty and for sharing your concerns. We take your concerns seriously and would like to apologize for the communication errors and delay in getting the correct parts. We understand the inconvenience caused by the delay in completing your repair and the unexpected additional expenses. Our team strives to provide accurate time estimates and transparent pricing. Your feedback is crucial, and we will investigate the issues you've raised to improve our services. Please reach out to us directly if you would like to discuss this further.
- Swedish Automotive