These guys shattered my hopes of finding competent and competitive service for my Volvo. I took my 2020 XC90 in for service in October, and got my oil change PM service for a little over $500 (declining the air filter replacements that I did on my own). Within a week of getting my vehicle back, a headlamp system malfunction light came on. When I called them, they said to bring it back in to be checked, which I did a week later. After keeping my car for the whole day, I got a $320 bill to be told that the software needed to be updated for the auto-leveling headlights to work, and that I’d need to schedule that for another day (leave my car) and would cost around $250. At that point, I figured I could do without auto-leveling headlights, and a service shop that’s not providing much savings over the dealer, for poorer service, and staffed by people who don’t seem to have much passion or expertise for car repair. I’m either going to get a new car before my next service, or bite the bullet and go back to the dealer.
Shondip, I have to say that this review comes as a surprise to us. After discussing it with the staff, Taylor – your service advisor – let me know that he felt that you were happy with your visit and everything seemed to go well. He said that you did not express any displeasure at the time, back in November, and is wondering why we didn’t get the opportunity to clear up any questions at the time. Your 2020 Volvo was serviced and then diagnosed, using factory Volvo software, as authorized and we never perform any service on any vehicle without a clear understanding of the charges that will be involved. We pride ourselves on our expertise and commitment to the best possible service and we demonstrate our passion for the industry and our clients every day. From the continuous training our staff receives every year, to the constant investment in tools to service the increasingly technical and complicated modern vehicles, to our charitable support of our local community, to our involvement in our local schools and supporting the education of the technicians of the future, we demonstrate our passion daily. We always appreciate an honest conversation if there is any confusion with any service and we are disappointed that we were not given that opportunity or made aware of any issue before receiving this review. We wish you the best of luck in the future.
- Swedish Automotive